Terms and conditions
Terms and conditions: Prices are inclusive of VAT, fuel and driver. All bookings must be secured with a £100 deposit unless otherwise specified. All deposits are non refundable. The balance is due 14/28 days prior to departure (depending on method of payment). Bookings may be subject to additional waiting time, Car Park Charges & Tolls. Overtime will be charged from £50 per 60 minutes and will need to be paid directly to the driver before forward journey can commence. Cancellations received less than 28 days before the hire period will be subject to a 100% cancellation fee. Our Chauffeurs will do their utmost to ensure they are punctual but we cannot accept liability for delays caused by circumstances outside our control. Smoking is not permitted in any of our vehicles in accordance with UK law. Any damage caused by passenger negligence or alcohol illness will be charged at cost of £110.00 for valeting plus £250 per half day that the vehicle has to be off the road for valeting or repairs. By paying a deposit with us you agree to accepting our terms and conditions.
Please find set out below the terms and conditions (Terms) upon which we,
VIP Chauffeur Car Hire
Please read the Terms carefully and make sure you understand them. Please note that by using our service to book your vehicle hire, you agree to be bound by these Terms. If there are any Terms you do not understand, please do not hesitate to contact us and we will provide clarification. If you do not accept our Terms please refrain from using our website, www.vipchauffeurcarhire.co.uk or from proceeding with your proposed booking.
We provide a limousine, luxury car or wedding car hire and on occasions brokerage service (Service) which means we will arrange on your behalf the hire of one of the models of vehicles and the associated vehicle hire services displayed on our Site from one of the United Kingdom vehicle hire operators (Operator) with whom we work, to any destination in the United Kingdom on your chosen date(s).
Our responsibility is only to arrange the hire of your chosen vehicle and services and not to provide the vehicle hire and associated services. In providing our Service, we act as agent for the Operators to promote and sell the hire of the models of vehicles owned by the Operators and displayed on our Site.
On making a booking through us you will enter into a contract for the hire of the vehicle. If you do not accept any of the Terms please refrain from proceeding with a booking.
We will require information from you to enable us to arrange the Vehicle Hire Services. It is important the information is true and accurate. You are responsible for ensuring such information is true and accurate.
The information you supply will be used to provide you with a quotation for the Vehicle Hire Services (Quotation). If the information you have supplied is incorrect, it is your responsibility to identify the mistake. We do not accept any liability if your booking later proves to be incorrect due to the fact information supplied by you either at the time of making your booking or subsequent to your booking was incorrect. If you think there is a mistake in the booking please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
The hire of a particular vehicle is subject to availability.
Receipt of your booking request will not mean your order has been accepted. If we are able to arrange the Vehicle Hire Services you will receive an email from us (Booking Confirmation) accepting your booking at which point a contract will come into existence between you and the Operator for the supply of the Vehicle Hire Services. Please note that at this time you will be bound by the Operator Terms and may only cancel the Vehicle Hire Services in accordance with the Terms.
If we are unable to arrange the Vehicle Hire Services you request we will provide a suitable alternative.
Please note we may refuse to accept your booking if we have reasonable grounds to suspect it has been made fraudulently.
Please note that the images of the vehicles displayed on our Site are for illustrative purposes only. The vehicle hired may not be that which is displayed on our Site. The vehicle hired may vary slightly from the vehicle displayed on our Site but will be of the specification set out in your Booking Confirmation.
If you are a consumer, you confirm that you are at least 18 years old. You must provide your full name and address along with the full itinerary of your journey including the full address and postcode when making a booking. Failure to be comply will result in the card holder being liable and responsible for the vehicle hire service. Failure to comply will may also result in inaccurate information being passed to our chauffeurs which may result in lateness or non-attendance. VIP Chauffeur Car Hire will not be held liable for losses for consumers who provide partial information when booking.
If you are not a consumer, you confirm you have authority to bind any business on whose behalf you are using our Services to arrange the Vehicle Hire Services.
If you are making the booking on behalf of a group, you will be the person accepting these Terms. You will be responsible for ensuring all persons traveling within your group comply with such terms. Should they fail to do so you will be liable to us or the Operator for any loss or damage caused to either us or the Operator arising out of any failure to comply with either our Terms or the Operator Terms.
You will notify us of any changes in your address or contact details arising following the acceptance of your booking.
You will comply with any restrictions applicable to the Vehicle Hire Services including but not limited to the number of passengers.
You will be at the designated pick-up address set out in your Booking Confirmation on the date of hire. Should you fail to be at the designated pick up address at the designated time you will be liable to pay the full hire charge for the Vehicle Hire Services to the Operator in accordance with the Operator Terms.
You undertake at all times to comply with the Operator/Drivers Terms in particular in relation to conduct required during the Vehicle Hire Services. Failure to comply with such terms will permit the Operator to cease to provide the Vehicle Hire Services and to eject you or all or any of your fellow passengers from the hired vehicle.
Changes to your Booking
You may request a change to your booking at any time by contacting us via email. We will liaise with the Operator/Driver to try and accommodate your requested change. An additional charge will be payable for the change to your booking. We will notify you in writing of the revised charges. If we are unable to arrange the requested changes to your booking or if the additional charges payable for the revised Vehicle Hire Services are not acceptable, you may cancel your booking in accordance with the cancellation provisions under the Operator’s Terms. Please note that should you cancel your booking you may be liable to pay the full hire charges.
In addition to the additional charges which will be payable, in the following circumstances we will charge you the administration charges set out below for dealing with the change to your booking:-
·Change of name – £10.00
·Change of designated pick up point – £15.00
·Change of destination address – £15.00
·Change of date of hire – £15.00
·Change of return date – £15.00
·Change of pick up time (same day) – £15.00
·Change of drop-off time (same day) – £15.00
·Change of pick-up date and time (alternative day) – £15.00
·Change of return date and time (alternative day) – £15.00
·Change in number of passengers – £15.00
·Change in number of passengers and vehicle type booked (resulting in upgrade to vehicle size/specification – £50.00
·Change in number of passengers and vehicle type booked (resulting in downgrade to vehicle size/specification – £50.00
·Change to vehicle type (upgrade vehicle size/specification) – £25.00
·Change to vehicle type (downgrade vehicle size/specification) – £25.00
The administration charge is payable at the time you request the change to your booking.
Service Charges and Payment
In consideration of the provision of our Services, we will charge you the administration fee (Booking Fee) set out in the Booking Confirmation. The Booking Fee is non-refundable and is in addition to the charges for the Vehicle Hire Services (Hire Charges) set out in the Booking Confirmation. The Hire Charges are payable direct to the Operator on or before the date of hire in accordance with the Operator Terms.
The Booking Fee is payable on the making of your booking.
Our Booking Fee includes VAT at the applicable rate at the time of your booking.
You can pay the Booking Fee using a debit or credit card. We do not accept Diners Card.
We will not charge your debit or credit card until we accept your booking.
Overtime will be charged from £30 per 30 minutes and will need to be paid directly to the driver before forward journey can commence.
You warrant that in making payment you are the card holder.
If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.
If there is a problem with the Service
If your complaint is received by us and it relates to the Vehicle Hire Services we deal with your complaint as per our complains procedure which is available on request.
Our liability to you
If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
We will under no circumstances whatever be liable to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of goodwill or loss of sales, business or revenue.
Our total liability to you in respect of all losses arising under or in connection with this contract shall in no circumstances exceed the Booking Fee.
Nothing in these terms limits or excludes in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, fraud or fraudulent misrepresentation or where it would be illegal for us to exclude or limit our liability.
Events outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, congestion, accident or criminal activity.
If an Event outside Our Control takes place that affects the performance of our obligations under these Terms:
(a) We will contact you as soon as reasonably possible to notify you and
(b) Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event outside Our Control. Where the Event outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event outside Our Control is over.
c) In extreme events outside our control we reserve the right to send an alternative / substitute vehicle to your booking. Such as a different colour, model or spec.
How we may use your personal information
We will use the personal information you provide to us to:
(a) Provide the Services
(b) Process your payment for such Services and
(c) Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to an Operator/Driver to enable them to provide the Vehicle Hire Services or to credit reference agencies and those agencies may keep a record of any search that they do.
We will not give your personal data to any other third party.
Other important terms
Prices are inclusive of VAT, fuel and driver. All bookings must be secured with a £100 deposit unless otherwise specified. All deposits are non refundable. The balance is due 14/28 days prior to departure (depending on method of payment).
Smoking is not permitted in any of our vehicles in accordance with UK law. Any damage caused by passenger negligence or alcohol illness will be charged at cost of £110.00 for valeting plus £250 per half day that the vehicle has to be off the road for valeting or repairs. By paying a deposit with us you agree to accepting our terms and conditions.
We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or in any way unenforceable, the remaining paragraphs will remain in full force and effect.
We may vary these Terms from time to time to make changes to how we accept payment from you, to reflect changes in relevant laws and regulatory requirements or to improve the manner in which we provide our Services. If the vehicle hire is cancelled within 28 days of the hire date you will be liable to pay the full balance due to and will lose your deposit. If the cancellation occurs more than 28 days before the vehicle hire then only the deposit fee will be lost. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Information about us and how to contact us
We are a company registered in England and Wales. Our company registration number is 08587079 and our registered office address 14 Russell Hill, Russell Road, Purley, CR8 2LA
You can contact us by telephoning our customer service team at 0208 226 5950 or by e-mailing us at firstname.lastname@example.org
If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail, by hand, or by pre-paid post to the address set out above. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us at the time of making your booking.
These Terms are governed by English and Welsh law. You and we both agree to submit to the non-exclusive jurisdiction of the English and Welsh courts.